They are a rip off with bad marketing strategy, stay away from them. The accounts manager Venus sold me a quarterly plan with 24 classes and after starting the class, there were changes in our situation and I needed to stop the class. She is not giving me the refund for the remaining classes instead is refunding me for the remaining months which is not equal to the number of classes remaining, she lied to me about the refund policy and is not refunding me for the remaining classes in the plan. We did 2 classes and 2 classes the tutor cancelled himself. I should be refunded for 22 classes, but they have refunded me for 16 classes. I still need refund for 6 classes. Further update since the last review: Harry from their leadership team called me to say that he cannot refund me for 6 classes, instead if I wanted to take classes in another subject, he can provide that. I was fine to do classes in English. The time I was looking for was 11a et, but he did not have any tutor available for 11a et. I then asked for 2p et, which he agreed. He had tutor who could do 2p et. I double confirmed with him in the morning of the day of class whether 2p et was good as I need to plan for the rest of the day and he confirmed positively that class was all set. I then I receive call from Archie from the scheduling team at 1:36p et (24mins before the start of class) saying that class has been rescheduled to 3p et and that they apologize for the inconvenience. He also sent me email telling me that class was rescheduled. I had already planned my day after 3p et as Harry had already confirmed twice that class was all set for 2p et. There is no accountability in the way how they schedule and treat customers. If there was a rating less than 1, I would give that to this company. Stay away from them. Crooks.