When I first ordered a mistake was made and an item was missed. I emailed about the issue and it was immediately resolved. I received a confirmation for the item I ordered being shipped before I was even responded to. I then ordered even more and they offered to send all the items at the same time without even having to ask. Amazing customer service and if you haven’t smelled the Outback scent for the beard balm, we’ll it’s amazing. I bought 10 more after my wife told me how much she loved it. Truly amazing commitment to excellence from this company, I felt heard and well cared for.