The "company" are probably a scam..if not..just incompetent or the employees do no tell the truth. On the surface the investment tracker and profile elements seem easy to follow and it looked like it was making a profit. Problem came when I tried to cash in on some of the gains....few hoops to jump through but never actually realised the money and nothing came back to me...so if you never want your money back...pick these guys. The chat support will be unresponsive, making it difficult to reach the account manager. I had to use the investment recovery platform SEEKRAIL.COM. Fortunately for me, I was able to find aid, and when they started on my case, I received my money back. Please avoid luminetrade at all costs!