This was a gift from my daughter, and the size was too large. I exchanged for one size smaller, and found it too small. So, my daughter, the original purchaser, took the item to a Vuori store, perfectly brand new condition, with tags, and was told she could only get store credit. They stated this was because I exchanged the item for a gift certificate. Perhaps this is a system limitation on your end. Never make YOUR problem the customer’s problem. This is not an acceptable way to treat customers acting in good faith. I have purchased Vuori clothing from REI in the past. Because of this maneuver, I am far less likely to ever buy anything more from Vuori.