Super unprofessional. If I could give Wagamon a 0 rating, I would. If you want quality and honest work, bring your parts elsewhere. I brought my head in for a full service - hot tanked, decked, install new valve guides, remove and install 1 new valve seat as 1 of the original was nicked. Also re-cut all the valve seats to a 3 angle (standard option they had). They said they can do it no problem. I told them to give me a quote before any work is done. Two days later Wagamon called me and said the total was going to be roughly $825.00, and that my head was already being worked on. I said sure since they've already started on it that's fine. A couple days later I get a call that my head is done and ready for pick-up. So I picked it up the next day (Friday). First impression, everything was wrapped neatly as it should be, seemed professional. My mistake was not double checking their work quality onsite when picking it up. When I got home and unwrapped the head, upon inspecting it, I immediately notice that there were some damage to the head and new seat that they had installed and cut. I also noticed that the new seat they had installed was the wrong size. The inner diameter of the 1 new valve seat was 2mm smaller than the rest of the original valve seats and smaller than the tunnel of the cylinder head. I immediately called Wagamon and told them of the issue and damage. The person on the phone said to bring my head back in and they'll get me right. Fair enough. Monday comes around as they're closed on weekends. I brought the head back to Wagamons and showed them the damages and the incorrect valve seat size. Now at this point (2:30pm) they said their machinist that did the work on my head was gone for the day. Pat comes out of his office and takes a look at the head and acknowledges the damages. He stated that the damages was already there when I brought the head in. Denying the fact that they had damaged it and tried to say "it was already like that when it came in". Typical!!! After some back and forth, he denies everything. Basically calling me a liar, Even after I showed him the picture proof of the head condition I took of it before bringing the head in. I normally do this incase of situations like this. Pat even acknowledged that the picture was the same head but still denies damaging my head in the process. Somehow it came in with a little nick but leaves in a worse condition? But they didnt do it? Hmmmm? He didn't even offer to make it right or wouldn't even offer atleast some refund for the damages they did. All he said was "if I wanted them to install a new valve seat and cut it" I will be charged for it! ??? Like really? For something I told them to do when I first brought the head in and had already paid for? They screwed up and don't want no part in correcting it or making it right. No integrity and honesty in this company. Do not trust your parts here. Spend your hard earn money elsewhere! You've been warned! $800 down and the head isn't even in useable condition. Never again.