Giuditta Amato
There are a lot of things I like about Waggel...and yet we will be moving on to another insurer. Waggel has many positives: fairly priced, great 24/7 veterinary phone calls, the community surrounding it feels lovely and warm. Plus, when we did our first claim we received the payment within a month and with absolutely no fuss. What's not to love? Well... time came for our second claim, and things began to go wrong. Now perhaps I am thick, but for me (and for the dictionary) a condition is a 'state' rather than a one off occurrence. So when we read that the contribution towards the claim was 'per condition, per year', we thought it referred to actual conditions rather than for each accident. Now, I find that incredibly (and purposefully) misleading. A dog eating something off the street and becoming sick once is not a condition. If two months later my dogs vomits all through the night because of a one off gastritis, that's not a condition either. By its very definition, it would be a condition if it was long-standing, wouldn't it? Anyway, that's exactly what happened: my dog was sick for eating something off the street and we got our first claim no problem. When he had gastritis and now we have to pay our contribution again? That doesn't work for us, especially because we have a (touch wood) very healthy little pup, so unless something catastrophic happens we rarely pay more than £250 at the vet. (We never paid more than that). Now I am well aware that vet bills can be very expensive - in the thousands, even, and that's why I believe insurance is fundamental and I recommend it to everyone. However I do think that we will be switching to another provider, one that is a little more transparent about its pay outs and the conditions behind them. Right now it feels like we pay our £20 each month, and then we pay 80% of vet bills on top of that, so it just doesn't feel worth it. Someone with a dog that requires more expensive treatment would love Waggel. At the moment, we do not.
6 days ago
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Waggel has a 4.75 average rating from 1,189 reviews

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