We had to basically take the bed apart again due the the bed having too much spring power and was a safety issue. You would pull the bed down and it would pop right back up so forget about having kids or pets near it. Once we took it back off the wall and bought new tools and removed the springs (we followed the manual exactly) the bed is finally in working order. I call the engineering team to see how I could fix this and he told me to just “pop a spring off” which was literally impossible. All in all, the bed is now working. It is not lined up perfectly so you have to shove it closed.