From start to finish I've had an amazing experience with Wilding. Penny answered every single question and I felt like I was speaking with a friend. When I was finally ready to place an order she once again handled it with professional kindness and care. We were kept updated every step of the way. I spoke with Kim when the bed was close to being shipped, and she kindly allowed us to delay as our remodel was running late. She called back to check on us and we were ready. The company who delivered our bed was timely and professional. My husband and I, in our mid and late 60's, put together the Remington over a period of 1-1/2 days (it's been a long remodel!) and we could not be happier with the outcome... and it's so darned comfortable! The craftsmanship, the build - everything we hoped for! I requested unpainted to paint it myself. Wilding is rated high for a reason - the bed does not squeak or sag. It's a gorgeous peice of furniture, open and closed. Thank you!!!