Just a note to commend Emma who spoke to my 84 year old dad and I on 29/2. Emma told us that Duncan would come to survey my dad’s property on Sunday 3 March in the afternoon. My husband was incredulous that someone would ‘turn up’ on a Sunday but Duncan and Emma proved him wrong! Duncan called about a hour before he was due to arrive to advise us that he was on his way. My dad has had 3 surveys now. GreenerEnergy Group and British Gas and Duncan/Warmworks. Duncan was by far, the most professional, knowledgeable and amiable. He patiently and clearly explained and reassured my dad whenever he asked a question. He is exactly the kind of interpersonally skilled person that can deal with older people. (And non-technical people like me). The very capable and friendly Emma told us that Duncan had helped her out by squeezing us into his Sunday workload. We are very grateful to Emma and Duncan. Outstanding customer service!