We contracted to have the skip collected on 30 January and it was picked up on 29th when we hadn't finished filling it with the waste from our building project. I received an email on 30th to say it would be collected that day but Waste-on-Line told me the provider didn't do Saturday pick-ups. If that was the case why weren't we told this when we booked the collection date as we would have ensured all the waste was put in the skip by 29th pick up. The result being I have to pay for another waste product skip/hippobag at considerable cost to take the remaining waste that should have been in the skip that was collected on 29th. I have written to Waste-on-line asking if there is a solution to this problem and not had a response - not great customer service which is a shame as when I ordered the product the customer service lady, Magda, was extremely helpful!! I am still hoping that a solution will be offered.