When I ordered the skip on line for delivery on a Monday you phoned and stated that the first delivery slot available would be Wednesday and I said to the lady on the phone, that it needs looking at as i had employed 3 men to help me to load up the skip, then at about 15.30 I had to phone you to ask if the skip was on it's way only to be told that due to Health and Safety the driver had run out of hours and it would now be delivered at 07.00 Thursday, that is the second day i had 3 men paid to do nothing, Thursday I had to employ the 3 men again for the third day this cost is now more than the price of the skip, So maybe some credit for the next skip i hire would help me with my cost's, The skip was originally due for collection on the Monday and we had to put it back till the Wednesday, and was collected on that morning, I am a business man and I felt as the customer this time I was still the one doing all the organising, In a nutshell if you say (advertise) you are going to do something do it and never forget that the the customer should not be doing all the work that you get paid for.