The customer service is only online. They will not specify when the delivery is happening. With us they actually delivered to the wrong place, and then despite assuring us they would move it on that day, they didn't turn up. It was placed on 2 resident parking spots so really really BIG complaints from the neighbourhood. Then they couldn't pick it up days later because cars were parked around it, because it was in the wrong place. They then gave us a £160 charge for failed uplift. ABSOLUTELY OUTRAGEOUS . There is no phone number and, indeed the issue is still ongoing. DO NOT USE THIS COMPANY, IT IS A FRAUD