Received my Rolex datejust, immediately noticed there was a rattle under the dial, also condensation in the face. Rang and spoke to support who arranged for it to be looked at. They came back telling me I had damaged the watch by getting it wet with the crown open and the warranty was void. This was absolutely not true and their "rigourous" testing they claim happen before sale is clearly not true. Don't trust them.
8 months ago
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