I purchased a watch from Watchfinder four years ago. Still have it and absolutely fine and happy with it and the service received so much so I decided to purchase another. Within 48 hours of purchase a tiny dent was noticed on the bezel. Took it back and was told there was nothing they could do. It had been there when I purchased it and that was it. I could either get a credit note or exchange for another watch. I could not have a refund (did not necessarily want one as I loved the watch). The point I was trying to make to them (unsuccessfully) was that they should have mentioned the dent. When I went back within 48 hours I was told that it was mentioned on the service papers (then why was it not mentioned to me). Apparently the dent could also been seen on the website photo. I did point out that I had not seen it on their website only in the shop. In the shop (on purchase) I was told that if I was not happy with it, I could have a refund within 14 days. However, they failed to add the words "but once you have taken it out of the shop you will only get a credit note or exchange". Customer Service left a rather bad taste in my mouth so will I use them again (no) will I recommend them (no).