Trade in took ages. My watch was sat in their mailroom for over a week with the excuse that the current pandemic reduced mail room visits to twice a week - all well and good, but if it’s been there for seven days, you should’ve seen it by that logic (twice). Bumbled attaching paperwork I had to fill out, which resulted in delivery delays, and when I received the watch, the case back had a fairly deep scratch not represented in the photographs. Questioning movement service before sale (as described) as the timing is well off. Watch box was delivered in an envelope with foam corner protectors. Couldn’t have been bothered to get a box? Thank goodness I didn’t ask them to size the bracelet, as there are many reports of them pocketing the spare links to sell elsewhere.