S Bass
Really sorry because I usually don't post negative feedback and the initial service from WW was actually very good. The things I ordered arrived the next day, which I hadn't expected. Unfortunately, the dive boots were not the correct size because the size guidance on the website is a tad misleading. For this Mares product, the US and EU sizes are on the factory label and the UK sizes are on a sticky label that is added at some later stage. The UK sizes, however, are wrong and so I ended up with boots a size too small (US 5 instead of UK 5). I did point this out by email with a photo, so that WW could amend their website to avoid another customer having the same problem. I received no acknowledgement at all to this message, which was disappointing as I was only trying to be helpful. I had also hoped that since it was WW's mistake that they might consider refunding me the postage to send the boots back (not their usual practice, I accept). They'd been by far the most expensive of the 3 items I bought, so having to pay an extra £3.20 made the two items I kept significantly more expensive than they should have been. Sadly, WW did not agree :-(.
8 months ago
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