I was staggered to turn up at Watersports Warehouse, having driven for over 40 mins to discover they are ONLINE or CLICK and COLLECT ONLY. The website is very unclear on this matter and indeed whilst we were in the cold and wet car park trying on the items we had to purchase online 45 mins earlier and go back to collect, two other potential customers turned up expecting to be able to browse and purchase like a shop as we had. When we told them it was online only they drove off. Relaying the fact that these potential customers had just driven off was met with a shrug of the shoulders. It is of course WW's perogative to conduct their business as they wish...I just think they should display 'clearly' on their website that it is NOT a showroom or shop. The staff I encountered, although not horrible in any way, were pretty cold and completely ambivalent to the experience we had. I wish them all well - I hope they make the very straightforward updates to the clarity of their website, but I won't be using them again - I genuinely don't think they care that much about their customer's experience.