I ordered a roller bag for my diving holiday, they acknowledged receipt of order and the item arrived on schedule and was exactly what I expected. That in itself does not warrant 5*, however what I particularly liked with the service was the additional e-mail telling me that the item had been packed and was awaiting collection, and that they recycle packing materials and hoped I was not offended that my order was in reused packaging. I most certainly was not and wish more companies would do this. I received a further e-mail to let me know the courier had collected my parcel and it would be delivered the next day. Superb service and a breath of fresh air, I will have no hesitation ordering from them in the future.