I ordered two pairs of water shoes for myself and my husband. Both arrived promptly (although the tracker they emailed me didn't work) and mine fit very well. I've already worn them to the beach and they're great! Good fit and offer good protection of my delicate feet. Unfortunately, due to the confusing sizing chart on their website, my husband's shoes did not fit and had to be sent back (postage paid by me). I emailed them to get the return reference number and then called to explain that I only ordered the wrong size due to their size chart, but the woman I spoke to was not particularly interested or helpful. I wasn't expecting a refund (in fact, I already ordered the correct size pair from them, and paid postage all over again) but it would've been nice for her to acknowledge that by selling European-sized shoes and then offering their own size conversion chart on their website, they're taking chances. Instead, I was told that they've sold "loads" of these shoes and never had a problem. I won't be ordering from them again.