Kate McCarthy is amazing a true professional, but also gave me more than just solid advice she cared and helped me through a very difficult time by just talking and giving me time. With the Covid situation this was all done on the phone so it was difficult for me but she was always there to help and advise me when needed. I was a little disappointed when office staff lost paperwork on two occasions and the process had to be repeated but with Kate working from home this was not her fault. I would just like to thank her for her kindness and would recommend her to anybody in my situation.