Extremely disappointed with Wealthsimple’s customer support. I called three separate times regarding a serious issue of not being able to access my own money and each time, the agent hung up on me without resolving anything. No callbacks, no escalation, just complete disregard. This is not how you treat clients, especially when it involves their finances. I expected better from a company that handles people’s investments. Still waiting on someone to take this seriously. Would not recommend based on this experience alone.
1 month ago
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