Really appreciated the customer service and tracking emails and the helmet actually arrived sooner than I thought it would. I was expecting something clunkier and bigger so I was surprised at how small and light it is whilst clearly being fit for purpose. My teenaged son rides lime bikes every day and refuses to take a helmet with him to school. We’ve had the Newlane helmet for over 10 days and he hasn’t missed a day! It fits in his schoolbag easily, fit his head perfectly (as it does my husband) and is apparently cool enough in the looks department to be seen wearing on the school commute… thank you Newlane for this mum’s peace of mind!