While abroad, I had a transaction with Ticketmaster on an ipad.I did not sign up to anything else. Subsequently from a month later four monthly instalments of £15 have been taken from my account. I contacted my credit card company to put a stop on further amounts being taken.I was told to get in touch with the company but as everybody knows the line is currently not available. Emails sent just get an acknowledgement with a reference number and follow up emails another number. I sent them a draft County Court claim form giving them seven days notice claiming fraudulent use of my credit card without my express permission and if they did not resolve the matter I would send off the form and guess what I received an immediate response. This elicited a refund of £60 to be credited to my card within five days. So now you know what to do to get a refund ! Do not mess around just follow the above procedure.
1 year ago
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