Absolutely disgusting do not know how it is even a company. I will be letting everyone I know and sharing my experience. Can't fly because Germany not issuing any schengen visas at the moment all good not their fault so I phone up to see if I can change my name to someone who can fly and they tell me its 165 pounds to change that, their excuse was that the tickets are already generated.. how do you book tickets without any passport numbers? So I said can I change the date was very rudely told that if I change the date it will be the cost of the entire holiday all over again because they will not transfer the money to the new holiday even though I have over a month before my holiday start.. now they just got free money because I can't go and refuse to pay another penny to these people Absolutely scam company.