Originally received Madrid and then the travel agent kept wanting more money and swapping us everywhere.
I am not very pleased with your service, I have specifically requested for my hotel to be close to the airport. Not only did I arrive in an airport in the middle of nowhere. My hotel was 70 miles from the airport!!
As a travel agent, I expected the best care possible however the level of customer aftercare is nonexistent. Customer service has never got back to me regarding the hotel change.
Not only did I get a massive surprise that the hotel was 2 hours away and I ended up in the middle of nowhere. I had to pay €450 just to rent a car because I couldn’t get public transportation.
This overall has been an extremely negative experience, not only ruined my holiday but also my birthday. get your manager to contact me.
This overall is not a good experience, don’t waste your time or money booking. Too many hidden fees and even the airline doesn’t recommend booking through travel agents. Never again!! So much money wasted!
1 year ago
weekender breaks has a
1.1
average rating
from
55
reviews