Booked a wowcher holiday for £99pp only to get charges for outside London at £40pp even though wowcher says you 'may' incur these charges the lady says its mandatory. She also told me because my dates were a weekend i had to pay more, I understand this if it was normal but this is a mystery holiday what happens if I get the top tier? Do I have to pay a grand on top so the company doesn't make a loss? When asking to speak to a manager the lady persisted to talk over me and say there were no managers for 72hrs to which was the time my voucher expired. She then came back to me with different dates but the same flights which I may add gets me there for nearly midnight and I leave early the day after next so essentially I get 1.5 days instead of the 2 days promised, so in conclusion I was expected to pay £160 on top of the £198 that I had already paid for 0.5 less than what was given on the days I didn't request. Oh and that was the cheapest holiday on the list to Madrid....(which i was happy with) The woman was so rude and really had no room to budge on any prices or location or anything it was just pay the extras or lose £198. Do not book with this firm, I've found it all cheaper elsewhere. One positive is that I've had a good experience previously when I got Budapest and thoroughly enjoyed the whole experience. Which is why I'm shocked this time.