I have to say that my experience of ordering was great and my item arrived in good time. Unfortunately the item was too big so I had to return it and the return process was pretty slick. However, that’s where the good news has ended - it’s been over a week since the item arrived at Wellgosh (tracked via Royal Mail) and I had nothing from them to confirm receipt or confirm that a refund has been processed. I’ve sent a few emails but still had nothing from them in response. I did see that the owner responded to feedback in the past so hoping that they read this review and respond.