W&W are Horrendous to deal with. We ordered a Littlelife Adventurer child carrier but the one we received was faulty. As instructed to do so by their own customer service team, we returned the product with a letter explaining the fault and stating that we wanted a like for like exchange. Many phone calls later we got nowhere and still hadn't received our exchange. Finally today (07/07/15 - over a week since returning the item) we were told we'd been refunded! We didn't want a refund! Rather than do right by their customers, W&W have simply washed their hands of the issue and told us to reorder the item - without the 20% off that we originally got. We will reorder - from somewhere else completely.