I had an issue with delivery. I hadn't realised when ordering that all items are dispatched from Germany so they take a while, but eventually I was contacted by the courier to arrange a day for deliver. The day came and the courier didn't show up. Fair enough, mistakes happen but as it was now a couple of weeks since ordering, I contacted Westfalia using the email address in the dispatch notification email to cancel my order, (as is my right under the distant selling regs). However, they never even responded to my email. Unfortunately their customer service leaves a lot to be desired. For some reason Westfalia are listed on this site twice (Under "Westfalia" and also "Westfalia Mail Order"), so I'd recommend checking their other listing too.