Phoned up the store to enquire about collection options, the person was extremely helpful and said I should come in to look at the RC Car I was thinking of. Got to the store and Andy talked me through all the features of the car, gave me good advice and was keen to get me the right product without spending excess money. Another staff member also overheard a problem I was having with another car and explained a kit to fix it with. Andy and the other members of staff made the experience feel like a "classic" model shop ran by enthusiasts, I'm really glad that I went into the shop rather than mail ordering