Awful customer service. Swing hammock arrived soaking wet like it had been left on a wet floor for a while. Driver wasn't keen to bring it into the house even though it stated over 15kg must be moved by 2 people! Once in the house the box disintegrated due to being so wet. This was a present so didn't look good. Luckily once dry the product seems OK but due to this company not getting back to me about this (it's been a week now since I emailed) I've been left to leave a poor review.