Read the other reviews and agree with non-existent customer service, I'd enter zero if possible. Bought a patio heater 8 weeks ago, faulty from the start, they arranged to collect the item which took 6 weeks. Wido agreed to return the purchase price in full. They don't answer emails, you can't call them. Net result, they have the heater ( I have the collection note ) but no sign of the money returned. Exceptionally poor service, potentially fraudulent. Look elsewhere.