If I could have given Wido minus stars I would. First of all the item I purchased did not arrive the next day as stated on the website. I then received an email offering me 10% discount for any future purchases. I tried to redeem this 10% voucher and it would not work on the website, I then emailed the customer service team who said that these vouchers were not valid. In addition when the item arrived (garden furniture seating and coffee table), the items arrived in damaged packaging. The fixtures for the chairs did not fit so I had to purchase my own screws and fittings. We then spent an inordinate amount of time trying to assemble the furniture. The glass top was damaged and the arms of the chairs were faded. After a couple of months of use it is already showing spots of rust even though they have stayed covered. I have been emailing the customer service team who initially did acknowledge my email and requested photographs, which I sent back straight away. Since then I have received no response. I am unable to speak to anyone on the phone as apparently due to Covid the wido staff are all working from home. My emails are getting ignored. I am shocked at the poor quality of the items they sell, the fact that the screws and fittings they enclose in the package are random and don't fit is testament to what poor quality the items are. However for me it is the customer service that is absolutely terrible. For any customers that are considering purchasing anything from Wido please avoid. You will be disappointed with the item and out of pocket.
1 month ago
Wido has a 4.03 average rating from 1,555 reviews

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Alice, Customer Support

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