I ordered a 6Litre fruit press, on-line, at the beginning of September which arrived promptly. However, when I attempted to assemble it I discovered that the metal pressure plate, a vital part, was missing. I have phoned but everyone is working from home due to Covid 19 so no response. I have Emailed customer service, both through the website and direct, and have received an automated acknowledgement but no further response. In total frustration, I returned the goods by Parcelforce at my cost but they have been returned to me as undeliverable due premises being closed. I have written to one of the directors by recorded delivery but again no reply. This saga has been going on for over a month. I would recommend you give this company a miss!