DO NOT ORDER ANYTHING FROM WICKEY!! A quick scan of the 5* reviews on Trustpilot will reveal that they are quite obviously fake. Take a look at the 1* reviews for the real Wickey customer experience. 3 months ago I ordered the ‘Tower Playhouse Smart Coast House’. The estimated delivery date came and gone and still wasn’t dispatched. I contacted Wickey and they said I had paid (impossible as I paid on the website and had to send them confirmation on my bank statement). Eventually they sent it out and it arrived weeks after they said. On arrival I unpacked all the wood and to say I was shocked at the quality of the wood would be an understatement! Not only is the wood covered top to bottom in green mould (I know some green can show after pressure treating but this is extreme) but the wood is so poorly cut, warped, wonky, unlevel and has very rough edges. Do they have a quality control process?? I did a stock check of the parts and found multiple missing pieces as well as pieces that I just could not use as they were so bad. I contacted Wickey who said they would send more out (took another few weeks to come). This is more than a DIY project, Wickey do absolutely nothing but raw cut the timber. You have to pre-drill every single bit and because of the quality of the wood, you have to sand every single inch and corner of every single piece. There is absolutely no excuse as to why they can’t do this as part of the manufacturing process!! Onto the construction… the assembly instructions are up there with the worst I have ever experienced. The worst part is that on one page they tell you to pre-drill multiple planks of wood for the platform at a specific measurement, then you turn the page and the holes don’t line up with the joists!! This has caused me to have 52 x 3mm holes in the platform. This will not only weaken the structure but also now allow water into the wood!! I raised this issue with Wickey who told me they would raise it with their tech department. I asked to send it back which they denied and offered me a 5% refund!! The cheek of it. The ‘tarpaulin’ decoration you have to cut yourself and looks awful and cheap. The customer service at Wickey is 100% the worst I have ever dealt with. Most of the time you cannot get through, if you are lucky enough to get through to someone then they just feed you the same lies. I have had upwards of 20 conversations with the CS team and the issues are still not resolved. All they keep saying is they need to speak to a manager and will be in touch. Days pass and I ring again and get the same answer. I am so fed up at this stage the whole process has been horrendous from start to finish. I just want to send it back or get an adequate refund. FALSE ADVERTISEMENT… and another thing. The ‘water slide attachment’ is absolutely not a water slide attachment. There’s no hole into the slide and if you drilled one it would just squirt upwards. More lies. I have never left a review in my life but I feel like I have had no choice with this one. Months on and still no solution. If anyone wants any further evidence of the issues I am talking about, please reach out. I have lots of photos to back up everything stated above. STAY CLEAR AND DO NOT WASTE YOUR MONEY HERE!!!