Generally, we were very happy with the service we received. Buyers were found quickly and the service was efficient. We had a small issue with compromise of personal data which was sorted out entirely satisfactorily and we received a written apology from Chris Willey, which was an entirely acceptable conclusion. There is one issue which, we felt, was not ideal which I think is worth mentioning - not a complaint, but an observation. Towards the end of our transaction, there was a hold up to the sale because our tenants' purchase was delayed a month from the original date. When this happened, Wilsons were annoyed with me, expressing that annoyance on the phone. Their view seemed to be that I was effectively in a chain and that I hadn't been completely honest about that. This was not the case. My tenants could have found alternative accommodation if necessary, but I wasn't prepared to force them into that situation. Instead, I agreed they could stay for the extra month until their new house was available. I had never given an undertaking to Wilsons about my willingness to exchange and complete before Christmas, so I found it disappointing to receive the rather unfriendly phone call that took place. I remember thinking at the end of the call that it was as if Wilsons were acting for my purchasers rather than for me. My tenants later told me that they had not appreciated the tone of the phone call they received from Wilsons that day. Perhaps someone was just having a bad day! Anyway, it all worked out fine and we exchanged and completed satisfactorily. This feedback is not meant to be negative, but simply to highlight how that particular interaction made me feel. I don't think it was Wilson's finest moment. Other than that, I received good and efficient service and I would consider using Wilsons again next time I need an estate agent.