I received an order for multiple products on Dec. 14. The BCAA powder arrived with the lid loose, no seal, and about half full. I had ordered many times before and the products were fine. I emailed the following message to them on Dec. 15, and at least 8 times since then. THEY HAVE NOT ANSWERED MY EMAILS AND HAVE DONE NOTHING TO FIX/REPLACE THE DAMAGED PRODUCT. Their customer service is rubbish. They do not reply to emails and have no phone number. They only allow contact now with an "app". I DO NOT have a cell phone or any apps, so cannot contact them that way. (By the way, they contacted me fast enough BY EMAIL when I PLACED an order!) " DEC. 15 I received this order yesterday. I just wanted to let you know that the seal on the PINEAPPLE BCAA POWDER was broken, and the container is just over HALF FULL. Also, I don't know if there was supposed to be some foil or paper cover under the lid, but there was nothing. I order a lot of your supplements and this is the first time I have had this issue, but I waited a long time for delivery this time and spent the money, and now one item is not sealed. I cannot return because your shipping is more than the cost of the item, and also this is NOT MY FAULT. I was hoping you would replace the item." I have now been trying for 2 weeks to contact them, re-emailing the above, to no avail. I had placed numerous orders in the past but I WILL NEVER ORDER FROM THESE PEOPLE AGAIN. I just found an all natural, Pina Colada flavor BCAA powder from someone else, and am very happy. It's a MUCH better product and great customer service. Dealing with WB has been a nightmare, and caused me loss of money. I highly recommend that you shop somewhere else!