After numerous phonecalls to try to get a return authorisation, I contacted my bank. They are now helping me to get a refund via the 'Off Premise Distance Selling Transaction' clause. If you are ever unlucky enough to find yourself in a similar situation, please note that you only have 14 days to claim your refund via this method. I am pretty sure that wwodbrass.com are aware of this and have been purposefully delaying the whole process to make getting a refund more difficult.
As some of the positive reviews on here suggest, they might be fine if they actually have the product you ordered in stock but that's not a risk I would ever take again.
Totally feckless, do not use woodbrass.com in any circumstance.
9 years ago
Woodbrass UK has a
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