Having found a great deal online, I ordered my item... The item hadn't arrived after a few days and the 'schedule your delivery' button did not work on the automated tracking email. After getting stuck in a phone loop multiple times and after much Googling I found a number for the correct depot. If you've ever tried contacting Northampton Geodis you'll understand how tricky this is. They were very pleasant and helpful and advised when the parcel would arrive. So I waited 2 days at home for it (after the second day being told there had been an accident). Being that I work, and couldn't waste another day, Geodis recommended I pick a designated day that week, which I did... HOWEVER... Update (1 day later - 3 working days late): Have just had a David Lynch moment and received a notification saying that my parcel has been signed for, by 'myself' however I have not been home all day (this was not my 'new' designated delivery day). I will not be happy if this has been left with a neighbour as it clearly states to check the item thoroughly. Very stressful experience thus far. Update (later that evening) Well... Not to worry, it wasn't responsibly left with a neighbour as I just got home to find my £750+ digital piano hanging out, on my doorstep (in South East London) in the drizzle, in full view of any Tom, Brian or Harry, with the name of the product on full display and the box battered like a good piece of Weymouth cod. After unpacking the piano, everything seems to be ok, however it does sound a bit like soggy bagpipes, hopefully this will resolve itself as it dries out. A lesson learned. Buying stuff from Woodbrass.com is ok, however good communication, customer service and peace of mind are not included in the price. The courier company that Woodbrass.com use (GEODIS) are TERRIBLE. If you hope to be able to contact customer services, give up now. If you want your goods dropped on your doorstep for all to see, whatever the weather, go for it. Bonne chance.