This holiday company cancelled our holiday one day after the message requesting final payment. Before this, I had not received any message to say when payment was due and unfortunately did not open my emails on the day payment requested because of family commitments and ill health. To add to this they will not pay back the deposit paid because of the cancellation made by them. All of this could have been sorted by a simple phone call from them but instead, they spent time writing a letter of cancellation. Disgraceful customer service from such a large company.