- To see where on the park the caravan is and be able to choose specific vans. - To confirm specific details of the van you’ve booked rather than generic answers eg on the faq bot I asked about parking and said some you can park next to your van and some not, what does this mean for what we’ve booked? - It was difficult to compare different standards of caravans easily to know which you’d prefer or whether it was worth upgrading. - It would be useful to have a summary of what’s included in the van you’ve booked as we’ve not been before and don’t know what’s included/exclude and needed to pack