This is our first time to book with woolacombe. We booked online and selected the cancellation/amendment protection. We needed to amend the booking subsequently and found that when we called we had extra "amendment" charges and the dates covered (all in the off-peak period) had a higher level of charges and the "special" we got online wasn;t available for the amended dates. The dates we changed to were actually earlier than the previous ones so even less likely to be busy or used --- nevertheless an extra 20% dearer. While we had a great deal at the beginning, it became a good deal after we had to make an amendment. Lesson - firm up before you book and be sure you don;t need to make amendments -- it both costs and gives a bitter taste to what should have been a great experience.