I was having a great deal of computer problems so tried to ring to book over the phone, but no matter how many times I tried after the automated voice gave me options I pressed 1 to book, It then gave me an engaged tone which after a while went back to options. I used the online facility to ask why, and the answer came back as - lines were free and I should be able to get through. I asked if it were possible to ring me back, to no avail. I was impressed with the online help but really wanted to ask several questions. After a whole morning trying I did eventually manage to book online. So here's hoping that I booked everything OK and we enjoy our holiday. P.S. We are O.A.P's so need a bit of help.