Just tried 7/8 times to book online & was unable to do it. Kept rejecting my cards. I called for advice & after listening to a 2 minute 30 second automated voice message (which stresses how easy everything was to book online), I was told I could book over the phone but would have to pay an extra £10 for the privilege. If it wasn't for the amount of research I'd done I would simply have booked with a different company. I appreciate whoever I spoke with on the phone was simply following procedure but i'm not sure trying to charge a potential customer an extra £10 is really the answer when they are already frustrated. Still looking forward to my holiday but very frustrated with the difficulty in the booking process. Also the live chat was an absolute waste of time!!