I wanted to book the same caravan as last year and put two questions on the website "contact us" section which I would have liked answered before booking. I waited several days for a reply but none came apart from the initial automated one saying they would deal with my questions. Also, when I did book, the website does not provide an opportunity to book a particular individual caravan, lodge, etc, only the type. If you want a particular one, you have to first telephone to make sure it is available, then go the website to book, otherwise it costs you £10 more to book via telephone, then telephone them again to book the particular accommodation, for which they charge you an exorbitant £30 - rip-off, considering all the extra trouble they have put you through.