Booked on the Thursday evening for the Friday night for 3 nights, accidentally forgot to add my dog onto the booking. Rang up on the Thursday evening to change to be told that they cannot talk to me as the booking was in my partners name but that they would not in principle change the booking for us (less than 2 hours later), and if we didn't want our booking then we would have to pay the full price anyway and we were welcome to book again onto another site that allowed dogs and pay twice. As soon as my partner rang up to consequentially cancel they offered to change the booking straight away to another site at no charge? Then proceeded to try to charge us 4.50 for the dog, even though the new site was cheaper so actually we were £5 in credit? Absolutely terrible first experience.