difficult to find specific information about the different pitches, no explanation of what a PUP tent is and not informed until the very end as far as I can see that a pet is an additional charge. Also spa voucher booked but no details of how/where to redeem it - has the system checked for availability? what if there are no convenient spaces available while I'm away? I haven't seen any booking in/out times; whats the latest we can arrive? Nothing has been sent giving details of events/schedules etc during my stay. BUT generally a good site, lots of positive points!