Unfortunately my experience of the booking process with them was terrible. In my error I booked the wrong campsite and when I went to cancel my pitch the morning after I had booked I was told that I wouldn't receive my full deposit back. I am informed that I can write a letter of complaint and they have 28 days to respond but this would put me in a situation where I then pass the date of when my balance is due so I would forfeit the deposit anyway!! Seems a bit unjust that as a customer you do not get the right to have your complaint heard without loosing your money? I have now conceded to have just part of the deposit refunded so at least I don't loose everything.