we have been to twitchen house a few times now,and staff are always friendly and always go a step further to accomadate our little boy who is disabled and a wheelchair user so on both occasions camping and the latest caravanholiday this weekend for 3 nights they always made sure we had parking and closet to toilets/showers when camping,this time we stayed in a platnium 2017 carvan and we had and still is long hair frozen in the freezer we didnt use and we had a ant infestion on the kitchen worktop and floor and in the main living space and the black bin lid had all stuff from previous guests rubbish , food is always freshly cooked and is lovely but by the 3rd night we had fish and all 3 orders of cod n chips the peas where stone cold, and ran out of house vodka and the cocktail mixer and all kids drinks and certain milkshakes, & snacks and kids bits in the entertainment so after the shop closes kids was left with nothing for the remainder of the last 2 nights orderd a glass of wine for a friend of ours and the wine glass and lipstick lips marks around the glass, it obviously was a very busy holiday term ,only other thing i would say is although staff will go out there way to help it isnt very wheelchair friendly regarding steep bumpy slopes from pool to outside play are which leads to the shop and paint gift shop area and indoors where no slope at all to cinema. entertainment is always good for both adults and children and like most popular holiday sites is open to 12 which i have no problem with at all unlike a few other guests which im sorry if you want a quiet holiday site maybe go to a more basic family oreinted site which doesnt have the bars/entertainment , overall even with the lil hiccups this weekend we will 100% going back for many more years to come and i will be booking a few nights for fathers day weekend as soon as i finish this.lol and just becuase i put acceptable for this stay i would easily have put more 5 star rating if they hadnt had ran out of my frav drink and kids bits ..lol and didnt have the extra unwanted guests and other peoples body hair