As we have not been to Woolacombe Bay yet this is based on the booking process. There is a lot of information to take in about the various parks and we wanted to try a short break ahead of potentially booking our summer holiday at the park next year. Not knowing the sites makes it difficult to make a decision and unfortunately we intially booked at potentially the wrong site. After a further discussion with the family about the sites it was disappointing to find that a few hours after booking I was told that moving the booking from one site to another was not technically covered because I hadn't selected the holiday protection option and changing my booking would incur an increased fee and an admin charge. I would have understood if I was attempting to cancel my booking but I was just attempting to locate my family on the most appropriate site. In that respect the website could be clearer with more accommodation images and location information readily available before the booking process.